At Helms Home Care, we make it a priority to listen to our patients, clients, and care staff. We continuously seek ways to improve our processes and care management to ensure our agency services are provided in the most competent, caring, and satisfactory way possible.

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We offer a variety of quick, simple online surveys for you to provide feedback:

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Patients & Clients: Patient Satisfaction Survey

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Field Staff: Nursing Staff Satisfaction Survey

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Physicians: Physician Satisfaction Survey

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Pharmacy Vendors: Care Coordination Satisfaction Survey

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Pharmacy Vendors: AP & Billing Satisfaction Survey

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ABOUT THE RIGHT TO EXPRESS GRIEVANCES

 

You have the right and responsibility to express concerns, dissatisfaction or make complaints about services you receive or do not receive without fear of reprisal or discrimination.

 

We encourage you to discuss all concerns/grievances directly with us.  The agency telephone number is 704-802-9625.  When you call, ask to speak with a Clinical Supervisor, the Agency Director, Director of Nursing, or the Administrator.

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We have a formal grievance procedure that ensures your concerns are reviewed and an investigation started within 1 business day.  Every attempt shall be made to resolve all concerns/grievances within 5 business days.  You will be kept informed by telephone of the status of the investigation and can request written report when resolution is determined.

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If you feel the need to discuss or escalate your concerns, dissatisfaction, or complaints you may do so by contacting the state in which your home health services were performed or contacting the national accrediting body that oversees agency operations.

 

 

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