We encourage you to share your experience with us so that we may continue to provide individualized care in the home at the highest level.
At Helms Home Care, we make it a priority to listen to our patients, clients, and care staff. We continuously seek ways to improve our processes and care management to ensure our agency services are provided in the most competent, caring, and satisfactory way possible.
We offer a variety of quick, simple online surveys for you to provide feedback:
Patients & Clients: Patient Satisfaction Survey
Field Staff: Nursing Staff Satisfaction Survey
ABOUT THE RIGHT TO EXPRESS GRIEVANCES
You have the right and responsibility to express concerns, dissatisfaction or make complaints about services you receive or do not receive without fear of reprisal or discrimination.
We encourage you to discuss all concerns/grievances directly with us. The agency telephone number is 704-802-9625. When you call, ask to speak with a Clinical Supervisor, the Agency Director, Director of Nursing, or the Administrator.
We have a formal grievance procedure that ensures your concerns are reviewed and an investigation started within 1 business day. Every attempt shall be made to resolve all concerns/grievances within 5 business days. You will be kept informed by telephone of the status of the investigation and can request written report when resolution is determined.
If you feel the need to discuss or escalate your concerns, dissatisfaction, or complaints you may do so by contacting the state in which your home health services were performed or contacting the national accrediting body that oversees agency operations.
State of North Carolina
Complaint Intake Unit
2711 Mail Service Center, Raleigh, NC 27699
Hot Line: (800) 624-3004
Phone: (919) 855-4500
Fax: (919) 715-7724
State of South Carolina
State of South Carolina
DHEC, Bureau of Health Facilities Licensing
2600 Bull Street, Columbia, SC, 29201
Phone: (803) 545-4370
Fax: (803) 545-4212
Community Health Accreditation Partner
State of Kentucky
Office of the Ombudsman
275 E. Main St., Frankfort, KY 40621
Hot Line: (800) 372-2973
Phone: (502) 564-5497
Fax: (502) 564-9523
State of Virginia
24 E Cary St, Richmond, VA 23219
Phone: (800) 989-2286
Phone: (804) 343-3000
Virginia Department of Health, Complaint Unit
9960 Mayland Drive, Ste. 401,
Henrico, VA 23233-1463
Hot Line: (800) 955-1819