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We encourage you to share your experience with us so that we may continue to provide individualized care in the home at the highest level.

At Helms Home Care, we make it a priority to listen to our patients, clients, and care staff. We continuously seek ways to improve our processes and care management to ensure our agency services are provided in the most competent, caring, and satisfactory way possible.

We offer a variety of quick, simple online surveys for you to provide feedback:

Patients & Clients: Patient Satisfaction Survey

Field Staff: Nursing Staff Satisfaction Survey

Physicians: Physician Satisfaction Survey

Pharmacy Vendors: Care Coordination Satisfaction Survey

Pharmacy Vendors: AP & Billing Satisfaction Survey



You have the right and responsibility to express concerns, dissatisfaction or make complaints about services you receive or do not receive without fear of reprisal or discrimination.


We encourage you to discuss all concerns/grievances directly with us.  The agency telephone number is 704-802-9625.  When you call, ask to speak with a Clinical Supervisor, the Agency Director, Director of Nursing, or the Administrator.

We have a formal grievance procedure that ensures your concerns are reviewed and an investigation started within 1 business day.  Every attempt shall be made to resolve all concerns/grievances within 5 business days.  You will be kept informed by telephone of the status of the investigation and can request written report when resolution is determined.

If you feel the need to discuss or escalate your concerns, dissatisfaction, or complaints you may do so by contacting the state in which your home health services were performed or contacting the national accrediting body that oversees agency operations.





State of North Carolina


Complaint Intake Unit
2711 Mail Service Center, Raleigh, NC 27699


Hot Line: (800) 624-3004

Phone: (919) 855-4500

Fax: (919) 715-7724

State of South Carolina


State of South Carolina

DHEC, Bureau of Health Facilities Licensing

2600 Bull Street, Columbia, SC, 29201


Phone:  (803) 545-4370

Fax: (803) 545-4212



Community Health Accreditation Partner

Phone: 1-800-656-9656

State of Kentucky


Office of the Ombudsman

275 E. Main St., Frankfort, KY 40621


Hot Line: (800) 372-2973

Phone: (502) 564-5497

Fax: (502) 564-9523



State of Virginia


State Ombudmen

24 E Cary St, Richmond, VA 23219

Phone: (800) 989-2286

Phone: (804) 343-3000


Virginia Department of Health, Complaint Unit

9960 Mayland Drive, Ste. 401,

Henrico, VA 23233-1463


Hot Line: (800) 955-1819

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