PATIENT SATISFACTION SURVEY
Helms Home Care is on a mission to provide excellence in home care by providing personalized and compassionate care to our patients with a team of highly trained skilled nurses. We continuously seek to improve our vision and aim at this mission by hearing from our patients/clients receiving care. We welcome your feedback related to the services provided by our agency.
For the purposes of this survey, please consider your interactions with Helms Home Care during the most recent 6 month period and estimate the number of in-home visits you have received during this time.
Based on these interactions, please rate our agency on the following:
Scheduling visits with my nurse(s) is simple and suitable to my needs
My nurse(s) arrive on-time as scheduled and/or communicate changes when applicable
From my observation I believe my nurse(s) to be competent, capable, and properly trained in the care they are providing
Non-emergency communications with my nurse(s) or the agency are returned in a timely manner
When using the on-call nursing line, my call(s) are returned within 45 minutes
My nurse(s) are respectful and make me feel comfortable and well cared for
I have been educated on infection control, safety precautions, and emergency procedures
I receive timely explanations about changes to my care plan and/or treatment
The agency coordinates/communicates with my Pharmacy & Physician as needed
If any of the above criteria are rated less than “Strongly Agree,” we would like supplementary information.
Please provide any additional comments or details about your experience with our agency.
Your feedback is confidential and you are welcome to submit anonymously. However, we may wish to contact you to discuss your feedback in more detail. If you are open to that possibility, please provide your name and preferred method of communication.