PATIENT SATISFACTION SURVEY

Helms Home Care is on a mission to provide excellence in home care by providing personalized and compassionate care to our patients with a team of highly trained skilled nurses. We continuously seek to improve our vision and aim at this mission by hearing from our patients/clients receiving care. We welcome your feedback related to the services provided by our agency.

For the purposes of this survey, please consider your interactions with Helms Home Care during the most recent 6 month period and estimate the number of in-home visits you have received during this time.

Based on these interactions, please rate our agency on the following:

Scheduling visits with my nurse(s) is simple and suitable to my needs

Strongly DisagreeSomewhat DisagreeNot Applicable / NeutralSomewhat AgreeStrongly Agree

My nurse(s) arrive on-time as scheduled and/or communicate changes when applicable

Strongly DisagreeSomewhat DisagreeNot Applicable / NeutralSomewhat AgreeStrongly Agree

From my observation I believe my nurse(s) to be competent, capable, and properly trained in the care they are providing

Strongly DisagreeSomewhat DisagreeNot Applicable / NeutralSomewhat AgreeStrongly Agree

Non-emergency communications with my nurse(s) or the agency are returned in a timely manner

Strongly DisagreeSomewhat DisagreeNot Applicable / NeutralSomewhat AgreeStrongly Agree

When using the on-call nursing line, my call(s) are returned within 45 minutes

Strongly DisagreeSomewhat DisagreeNot Applicable / NeutralSomewhat AgreeStrongly Agree

My nurse(s) are respectful and  make me feel comfortable and well cared for

Strongly DisagreeSomewhat DisagreeNot Applicable / NeutralSomewhat AgreeStrongly Agree

I have been educated on infection control, safety precautions, and emergency procedures

Strongly DisagreeSomewhat DisagreeNot Applicable / NeutralSomewhat AgreeStrongly Agree

I receive timely explanations about changes to my care plan and/or treatment

Strongly DisagreeSomewhat DisagreeNot Applicable / NeutralSomewhat AgreeStrongly Agree

The agency coordinates/communicates with my Pharmacy & Physician as needed

Strongly DisagreeSomewhat DisagreeNot Applicable / NeutralSomewhat AgreeStrongly Agree

If any of the above criteria are rated less than “Strongly Agree,” we would like supplementary information. 

Please provide any additional comments or details about your experience with our agency. 

Your feedback is confidential and you are welcome to submit anonymously. However, we may wish to contact you to discuss your feedback in more detail. If you are open to that possibility, please provide your name and preferred method of communication.

© 2019 by Helms Home Care

 

6583 Bob White Trail

Stanley, NC 28164

704-802-9625 (P)

888-502-5390 (F)
service@helmshomecare.com